They can then make realistic AR annotations with guiding arrows, free-hand drawing, sequence guidance and more, right on top of objects in the field of view of the onsite worker.
This provides a much better understanding of the real situation for both, the remote expert, as well as the person in the field– thus greatly improving first time fix rates and productivity.”Įxperts in centralized support organizations using a computer or mobile device can be virtually transported to the field and see what field workers are seeing in real time through the camera of the new iPad Pro, complete with detailed depth information from the LiDAR Scanner integrated into the AR session. By providing an understanding of the physical environment, the LiDAR Scanner in the iPad Pro also enables Pilot to detect and occlude annotations behind physical objects. Now, objects and items can be highlighted much more precisely, preventing error and miscommunication. “With TeamViewer Pilot, and the new iPad Pro, your expert can be virtually onsite from anywhere in the world. “Needing to send an expert or technician to the filed to solve problems is a challenge that companies across all industries face,” says Andreas Haizmann, director of product management for TeamViewer Pilot. Organizations using this app get a much higher first call resolution rate, faster problem resolution, reduced downtime and minimized travel costs. TeamViewer Pilot enables experts to remotely guide users through complex operations via live camera-sharing, 3D space mapping, 3D Augmented Reality objects and pointers, supplemented by voice and on-screen annotations. Goppingen, April 15, 2020– TeamViewer®, a global leader in secure remote connectivity solutions, announced today that its Augmented reality-based TeamViewer Pilot has now been updated to leverage the LiDAR Scanner in the new Apple iPad Pro.
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